Relatives & Residents Association

We support, inform and speak on behalf of older people in care


What We Do – Helpline


The R&RA’s highly praised telephone helpline offers information, advice and support to callers on care issues affecting older people. People who find themselves having to deal with such things for the first time, perhaps arranging to help their loved one move into residential care or raising concerns about the care they are already receiving, can often find the realities of the system a shock: how little public provision there now is, and how hard it is for those fending for themselves to find reliable help or guidance.

Sympathetic, expert, totally impartial, and free, our helpline service is there to give you the one-to-one advice needed to support you through what can be a steep and unpleasant learning curve.

Our helpline staff are here to empower callers with the information they need to resolve their issues. Where this is not possible, or a greater level of support is required, we offer a more in-depth service which may include making calls or writing on a caller’s behalf.

Contact the Helpline 

Tel: 020 7359 8136 (9.30am – 1pm Monday to Friday)


Online contact form

Or use the webchat function at the foot of this page

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If you approve of what we do or have yourself been helped by the R&RA please consider making a donation or becoming an R&RA member to help us continue this vital work. Thank you!

We have no endowments or guaranteed funding so rely on the loyalty of our members and the support of our generous donors to continue our work.