Relatives & Residents Association

We support, inform and speak on behalf of older people in care


Who’s Who

The R&RA is a charitable company limited by guarantee, with an elected Board of Trustees who are responsible for running and directing its activities.

The main work of providing help and support to individuals and families on care issues (in particular the much praised helpline, which offers top quality expert advice, free and unbiased, to any caller on a daily basis) depends on our full-time care advisers who each have many years of experience in the field.

The guidance and training aids for which the R&RA is so well known reflect this experience and that of our Trustees and volunteers.  The fund of knowledge and expertise we are able to draw on is reflected in our campaigns and initiatives, so that when we speak out on an issue, we are listened to.

The Trustees

Judy Downey Chair and CEO
Dr Susan Chesters
Trish Davies
Emma Jones
Des Kelly OBE
Veronica Monks
Richard Hawes, Co-opted Trustee
Nari Ghandhi, Co-opted Trustee


The Team

Emma Williams
Trevor Greenidge
Stephen Lowe, Volunteer
Clare Yates, Volunteer


In addition the R&RA depends on invaluable professional help from

David Watson GDW Associates, Systems and Business Consultant
Ernest Muller Em Associates, Graphic Design
Georges Olivier AAYG Ltd, Accounts Maintenance
David Terry FCA Ramon Lee & Partners, Independent Examiner
Roshani Perera, Ramon Lee & Partners, Independent Examiner
Bob Walters, Video Producer Consultant
Janice Gardener, Independent Consultant
Sue Toole, Independent Consultant


The R&RA gratefully acknowledges the generous financial support of the CSIS Charity Fund Logo including in particular the grant funding that made the introduction of this new website possible.

If you agree with the aims of the R&RA and are able to contribute to realising them please consider making a donation or becoming an R&RA member to help us continue this vital work. Thank you!

We have no endowments or guaranteed funding so rely on the loyalty of our members and the support of our generous donors to continue our work.


020 7359 8136

Open 9.30am-1pm Mon-Fri

We take the time to listen

Our Helpline advisers are real experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

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