28 July 2016: A damning set of reports by CQC on private care homes operated by BUPA in Suffolk has found 4 out of 5 of them inadequate. Lack of proper backup for local managers, staff inadequacies, isolation of residents, and basic failures such as lack of cleanliness were all noted as factors. On BBC Radio Suffolk’s lead news item today, R&RA Chair Judy Downey called this state of affairs unacceptable for the 270 public and privately funded residents involved, many in their 80s or 90s with dementia, and in some cases “at risk of significant harm” from the provider’s failures. The reality for these vulnerable residents in Bupa’s homes was nothing like the claims in its advertising. Judy called for Bupa, which has reported big profits, to “live up to its own PR” and take remedial action at once; and also for CQC to make sure it does, with a proper check a lot sooner than the 6 months the regulator had suggested.
Listen to the full BBC Radio Suffolk interview here