Is CQC Working?
We’ve listened to the harrowing stories of our callers and heard your heartbreaking messages and we’re determined to continue in our quest to make your voices heard.
The Relatives & Residents Association has been calling on the government to make changes to the body responsible for regulating care homes for older people - The Care Quality Commission (CQC).
We want to see:
- An increase to the frequency of inspection to a minimum of two per care home per year;
- Thorough and in-depth inspections that rigorously scrutinize for tell tale signs of good and bad care;
- A friendly and approachable regulator which listens to and acts upon individual complaints about care.
Follow the chronology and links below to see what we've been doing
to achieve the changes we're calling for
Letter to CQC
Chair of R&RA, Judy Downey, writes to CQC chief executive following their meeting last week.
...We were sorry that you remain unconvinced about the need for more frequent inspections in care homes for older people. This is not a mantra we spout unthinkingly. It comes out of the direct experience of the thousands of callers we speak with every year...
Read R&RA's letter to CQC here