Relatives & Residents Association

We support, inform and speak on behalf of older people in care

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Tell us about your Care

At the R&RA, we listen to your complaints about care – and we tell CQC – The Care Quality Commission – when you tell us about poor standards of quality and safety.

The CQC’s role is to make sure that health and social care services “provide high quality care”  and that they meet “fundamental standards of quality and safety”

Thanks to you, I finally feel listened to – Mrs K

Please keep telling us about your concerns (and compliments!) – you help us to make a difference.

We are a totally independent organisation and have no hesitation in telling it as it is.   We expect CQC to take action when we report poor care and ensure that residents are properly cared for and protected with qualified managers and enough trained and supported staff.

We also expect powerful enforcement action when care providers fail to protect residents from harm.

To discuss any worries you have about your own or a relative’s care please:

The Relatives & Residents Association
1 The Ivories
6 – 18 Northampton Street
London
N1 2HY 

For more about the work of the Care Quality Commission see the CQC website.

Your Rights in a Care Home


New R&RA factsheet

   

Everyone involved in care needs to be aware of a resident's rights and see they are respected.

 

Our latest factsheet covers what you need to know.


Read More and Download Free

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