Relatives & Residents Association

We support, inform and speak on behalf of older people in care


Misleadingly positive?

Blog Post by Des Kelly OBE, R&RA Trustee April 14 2017: The mixed picture of the performance of care homes raises questions about the real drivers for change. The recent report on care home trading performance from Knight Frank (Care Home Trading Performance Index, February 2017) makes fascinating reading. The report, completed for the fifth consecutive […] Read More...

Complaints and concerns – an opportunity missed?

Blog Post by Des Kelly OBE, R&RA Trustee 3 March 2017:Opening the AGM and Annual Conference of the Relatives & Residents Association held on 28 February 2017 Judy Downey (Chair) spoke of the sometimes harrowing calls received by the R&RA Helpline. She highlighted the calls over the last 12 months with this summary:   Concerns […] Read More...

A warm thank you to all that attended…..

“LIVING WELL AND LOOKING GOOD”   The Relatives & Residents Association AGM and Conference on Tuesday 28 February 2017 took place at the DUTCH CHURCH Austin Friars London EC2N 2JA A fuller report of this stimulating conference will appear here soon With our range of specialist speakers we discussed the important role of care workers […] Read More...

Parental Responsibilities?

3 February 2017: “One of the things that has struck me is no one ever questions that we look after our children – that is obvious. No one says that is a caring responsibility, it is what we do…some of that logic and some of the way we think about that in terms the volume of […] Read More...

Horrific widespread abuse reported by nursing home staff

26 January 2017: The Nursing Times yesterday revealed the shocking details of a survey on the Abuse of residents in nursing homes: results of a staff questionnaire[1].   This stated that  88.5% of respondents (out of 207 recently appointed staff in five nursing homes) had seen or suspected  abuse by care workers and nursing staff.   We […] Read More...

Care Home Crisis – the true scandal

20 January 2017: The real care home crisis was hidden in the Guardian’s article ‘Care home closures set to rise as funding crisis bites’.  The main concerns confronting those seeking care, typified by callers to our Helpline, are about serious deficits in care caused by poorly trained and understaffed services. Surely the headline should have […] Read More...

Contracting out must not mean opting out

9 January 2017: A recent Ombudsman report* says that local councils must ensure that providers maintain proper standards of care for their care home residents, even when the service is outsourced.   This important conclusion is the result of an Investigation into a complaint by the daughter of a care home resident who suffered appalling neglect […] Read More...

A zero-sum game? If only..(gift suggestion)

19 December 2016: “A zero sum game” is the expression used by the Head of Public Sector at Grant Thornton UK plc in a valuable letter to the press this week, on how the savage funding cuts to adult social care affect the cost of acute health services. Echoing a point already familiar to readers […] Read More...

New R&RA Website launched

1 December 2016: The R&RA launches this new edition of its website today, and we hope our members and users will like its fresh new look. This has been specially designed for us to be clearer and easier to read: in particular in the smaller screen sizes, as so many of us now use our […] Read More...


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Our Helpline advisers are real experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

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