Relatives & Residents Association

We support, inform and speak on behalf of older people in care


Oral Health Care – new guidelines at last

7 July 2016 AT LAST – OFFICIAL GUIDANCE FOR BETTER DENTAL CARE IN CARE HOMES NICE’s new guidelines on Oral health for adults in care homes, to which we contributed, reinforces the messages in our sell-out publication,‘ Keep Smiling’. Ever since our inception, the R&RA has campaigned for improved dental care in care homes for […] Read More...

Referendum aftermath

24 June 2016 The outcome of the EU referendum may well present new challenges for relatives and residents, as well as for all current and potential users of care services. If, as widely predicted, some kind of economic recession follows this result, it will be necessary, more than ever, to protect our fragile and inadequately […] Read More...

R&RA challenges proposed reductions in care home inspections

we need more not less CQC’s ‘Shaping the Future’ consultation document implies that they plan to carry out a reduced number of inspections of care homes.  R&RA consider that these ‘proposals’ could be disastrous for older people in care homes. We have previously voiced our concerns at the current unsatisfactory scheduling of inspections where CQC […] Read More...

Keys to Care highly rated

The independent evaluation by the University of Worcester’s Association for Dementia Studies of the Keys to Care resource gives it top marks. The report highlighted its popularity with care workers, its flexibility and its uniqueness.  Care workers said the Keys helped them feel more confident and would recommend them. Read for yourself here Read More...

Eviction of older people from hospitals

Judy Downey, R&RA Chair on LBC today on the impossible dilemma of hospitals ‘evicting’ older patients who have nowhere to go. Desperate relatives call our Helpline not knowing where to turn or what to do. Central government still seems impervious to the pressures cuts have placed on local authorities and local services. Too many people […] Read More...

Not another ‘new’ methodology

The Graham home, highlighted on Monday’s BBC South’s ‘Inside Out’ investigation, is a powerful argument against the Care Quality Commission’s (CQC) newest approach to reduced inspection. Judy Downey, R&RA Chair was interviewed about the CQC’s report on Hailsham House in East Sussex. Listen to the programme here Peter Wyman, the new Chair of the CQC, […] Read More...

From our postbag – letter from a member

“I am writing to let you know that I have just lost my job as an Expert by Experience (EbyE). I have been going into care homes in support of CQC inspectors for nearly seven years as an ‘expert’ and sadly, my employer, AgeUK, has on retendering, lost the contract with the CQC in the […] Read More...

Your rights in a care home

The R&RA’s first fact sheet of 2016 covers what every resident, every relative and every care worker, manager and commissioner needs to know about a resident’s rights in care. This summary tells you some key things Parliament has decided must happen in care: that means residents have a legal right to them and they are […] Read More...

You and yours today

Listen to two relatives discussing their despair about appalling responses to complaints about care homes. Asked to comment, Judy Downey, Chair of R&RA said CQC must change their stance on complaints, while Andrea Sutcliffe, CQC’s Chief Inspector of Adult Social Care, stressed the home’s responsibility to put things right. Listen to the programme here. Read More...


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We take the time to listen

Our Helpline advisers are real experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

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Your Rights in a Care Home

New R&RA factsheet


Everyone involved in care needs to be aware of a resident's rights and see they are respected.


Our latest factsheet covers what you need to know.

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