Relatives & Residents Association

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Listen to two relatives discussing their despair about appalling responses to complaints about care homes.

Asked to comment, Judy Downey, Chair of R&RA said CQC must change their stance on complaints, while Andrea Sutcliffe, CQC’s Chief Inspector of Adult Social Care, stressed the home’s responsibility to put things right.

Listen to the programme here.


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Your Rights in a Care Home


New R&RA factsheet

   

Everyone involved in care needs to be aware of a resident's rights and see they are respected.

 

Our latest factsheet covers what you need to know.


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