Relatives & Residents Association

We support, inform and speak on behalf of older people in care


You and yours today

Listen to two relatives discussing their despair about appalling responses to complaints about care homes.

Asked to comment, Judy Downey, Chair of R&RA said CQC must change their stance on complaints, while Andrea Sutcliffe, CQC’s Chief Inspector of Adult Social Care, stressed the home’s responsibility to put things right.

Listen to the programme here.

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Our Helpline advisers are real experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

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