Relatives & Residents Association

We support, inform and speak on behalf of older people in care


About the R&RA

Who we are: The Relatives & Residents Association is the national charity for older people in or needing care and the relatives and friends who help them cope.  More…

What we do: We support and inform residents, families and friends with what they need to know about residential care, and what to do if things go wrong; and provide a voice for a sector that cannot always speak out for itself. More…

Our Helpline: We offer information, comfort and support via a (free) daily Helpline. Our advisers have years of expert knowledge of the care system and we take the time to listen and give whatever support is needed. More…

Publications and guides: We publish a wide range of expertly written guides in plain language on choosing a care home, your rights in care, what standards to expect, and many other topics; plus practical guidance aids for carers to promote training and good practice.   More…

Influencing policy and practice: We take note of your concerns, relay them to the people who can make changes and continue to press for the improvements that vulnerable older people in care still so badly need.  More…



020 7359 8136

Open 9.30am-1pm Mon-Fri and Thursdays 6-8pm

We take the time to listen

Our Helpline advisers are real experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

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A vital cause

If you approve of what we do or have been helped by the R&RA please consider making a donation or becoming an R&RA member to help us continue this vital work. Thank you!

We have no endowments or guaranteed funding so rely on the loyalty of our members and the support of our generous donors to continue our work.