Relatives & Residents Association

We support, inform and speak on behalf of older people in care


Give me back my rights!

25 November 2021:

The Relatives & Residents Association is calling for urgent action to end the discrimination against older people isolated in care. We have produced a video sharing the story of Frances, 100 years old, and the continued isolation she and others face in care homes across the country.


Whilst COVID-19 restrictions were lifted across England in July, people living in care have still been subject to Government guidance setting out restrictions on fundamental everyday decisions like the contact they can have with family and friends. The Relatives & Residents Association helpline continues to hear about the devastating impact this is having on older people’s wellbeing and on their relationships. Frances shares her frustration in the video at being unable to be a mother to her daughter due to visiting restrictions, proclaiming “I am mother, that’s my priority in life!’’


Frances, said:

“I hope that very soon care homes will open up and families can all be together, before it is too late. There are still many rules and restrictions that don’t make sense. It doesn’t feel like my home. It feels like this Government doesn’t care what’s happening in care homes and we don’t matter because we’re old. How would they like it if they couldn’t go outside or see their families? Give me back my human rights and freedom the same as the rest of the country. I fought for our freedom!”


Linda, her daughter, said:

“I have felt anger and frustration at the Government’s continued disregard of the human rights and equality of residents in care homes. I believe that the relatives of the people in care homes during lockdown will live with a legacy of guilt, anger, hurt, and with an emotional turmoil and pain that will never be erased.”


Helen Wildbore, director of the Relatives & Residents Association, said:

“Frances’ story is a powerful reminder of the very real impact of rules written without respect for the rights of older people. Sadly, our helpline hears that Frances’ story is being repeated in care homes across the country. We must end this discrimination against older people, left behind as the rest of the country gets back to normal. The Government must urgently overhaul its visiting guidance and place the rights of people using care at its heart.”


Watch ‘Living Through COVID in Care: Frances’ story’ here

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