Relatives & Residents Association

We support, inform and speak on behalf of older people in care


Case Studies

Acting as Carer

Mr G had been living with his parents for many years, providing care for both before his father died.  Struggling to care for his mother, he had asked the local authority to reassess her needs.  When the local authority agreed that his mother needed to move into a care home, Mr G was initially relieved. However, he was now worried about the house they shared and contacted our Helpline for advice.

Mr G was worried that he would need to sell the house to pay for his mother’s care. He didn’t think he could afford to stay in local area and would be forced to move away from his mother.

Our Helpline worker reassured Mr G that he could remain in his home, after establishing his mother’s financial position. His mother’s capital meant she would be seen as a ‘self-funder’ until after his 60 birthday.  Ensuring the house would be ignored from her financial assessment.

“It’s good that you guys are there, as you can tell, I’m finding this hard to deal with and you really help”.



Challenging Care Home Top-ups

Warren rang our Helpline after he was told by his wife’s social worker that he needed to pay over £1000 per month in top-up fees or she would have to move to a cheaper home. She had moved into the care home 10 years ago, having moved from a number of care homes which were unable to deal with her violent outbursts.

After talking through his wife’s rights and their options, R&RA’s Helpline Worker emailed Warren details of the relevant legislation, suggesting he challenge any move as presenting an unreasonable risk to her health and welfare.

Warren contacted the Helpline, elated and relieved, to say that “the advice had been spot on” and the local council had agreed to meet the full cost of her care placement and not move her.

“Excellent and expert advice – thank you”

Empowering Relatives

Mrs A rang the Helpline in great distress. Her father had been in a care home for some time and was happy there. But the local authority had moved her mother into a different care home as an emergency after she became ill. Mrs A was struggling to move her mother to her father’s care home, so that they could be together. She felt the local authority was being unhelpful and oblivious to the impact on her parents.

R&RA’s Helpline worker talked Mrs A through various options, including her parents’ legal rights and the local authority’s discretionary powers. Empowered by her new knowledge, Mrs A again challenged the local authority’s decision and re-assert the needs of her parents.

Mrs A rang back to thank us after the local authority agreed to move her mother into the same care home as her father.

“I cannot thank you enough, without your help I don’t know how I would have coped”


Helping to Move to the Right Home

Mrs Baker rang our Helpline after her husband had been discharged from hospital into another and more expensive care home, some distance from where she lived. He was unhappy there as, unlike his previous home, it was much larger and more impersonal. He felt lost in it. She was very upset as she did not think he was getting the care he needed nor how she could meet the additional demanded £500 per week top-up.

Living in a village with no access to a computer or vehicle, she had been excluded from the discharge decisions. She had tried to get help from the local council since the move but without success.

With her permission we contacted the council on her behalf to request an immediate review of his placement and challenge it as unsafe. As a result, Mr Baker was visited by a social worker two days later and it was agreed that he should be moved back to his previous care home, where he was happy, with no need for Mrs Baker to top up his fees. Mr and Mrs Baker also received an apology from the council.

Mrs Baker later wrote to us to tell us that Mr Baker was now settled back in his original home and said “Thank you so much, without you I was lost fighting the council.”

Making Choices

Mr T rang the Helpline frustrated at the lack of progress to move his mother.   He had been away when his mother moved into a care home after a fall, where she was now a permanent resident.  He had telephoned the local authority several times to request that his mother move closer to him, as there was no one locally who was able to regularly visit her.  Despite promises from the local authority to review her situation, nothing had happened.  He was worried as months had passed, and now the care home were suggesting it would be unsafe to move her.  His mother, who had dementia, always enjoyed his visits and had expressed a wish to move closer to him.

Our Helpline worker was able to go through the various options and the best approaches that he might take. Armed with this information, he made a formal written request that his mother be moved to the home of choice, stating clearly why it was in her best interest.

Mr T rang back later to thank us for our help. His mother was now settled in her new home, and was much happier now he could regularly visit her.

“Thank you, your support made all the difference”


Meeting Needs

Mr B rang our Helpline, concerned about his father who had advanced Parkinson’s. Despite a clear care plan and frequent promptings by Mr B, his father was not always getting his medication or appropriate diet. Mr B felt that staff lacked understanding of his father’s specific needs. Additionally, he was worried that his father was becoming increasingly depressed and had poor quality of life. Mr B felt sure his father would be better off in a new environment equipped to give him the care he needed.

R&RA’s Helpline worker helped Mr B to raise his concerns with the care home and the local authority’s safeguarding team. The Helpline worker also helped Mr B apply for Continuing Healthcare Funding.

Both the local authority and the NHS agreed that Mr B’s father needed to move to a more appropriate setting. Additionally, his father was awarded Continuing Healthcare Funding, increasing the funds available for his care.

Seeing his father settled in his new home, with trained and able staff finally allowed Mr B to relax. He no longer felt the need to constantly check his father’s care and could simply enjoy visiting him.


A vital cause

If you approve of what we do or have been helped by the R&RA please consider making a donation or becoming an R&RA member to help us continue this vital work. Thank you!

We have no endowments or guaranteed funding so rely on the loyalty of our members and the support of our generous donors to continue our work.


020 7359 8136

Open 9.30am-1pm Mon-Fri

We take the time to listen

Our Helpline advisers are real experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

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