Relatives & Residents Association

We support, inform and speak on behalf of older people in care


Contact the Helpline

R&RA’s highly praised helpline offers information, advice and support on care issues affecting older people in England.

Tel: 020 7359 8136 (9.30am – 1pm Monday to Friday, and 6pm-8pm Thursdays)

Online: web contact form

Webchat: use the pop-up box at the foot of this page

This is a confidential service. We will only share what you tell us with your consent, or if we believe you or someone else is at serious risk of harm. For more information please see our Privacy Notice.


Emma was just wonderful…

Thank goodness for Trevor and R&RA!

R&RA’s Helpline

Contact us about any issue affecting an older person needing care in England.

Sympathetic, expert, confidential, impartial, and free, our helpline service is there to give you the one-to-one advice needed to support you as you navigate through the care system.

Our helpline staff are here to empower callers with the information they need to resolve their issues. Where this is not possible, or a greater level of support is required, we offer a more in-depth service which may include making calls or writing on a client’s behalf.

View our Case Studies for an idea of the many ways the R&RA has been able to help people in the past.


image He has made a very confusing matter clearer and given me important advice that will be able to be used moving forward with my Nan’s case. Thank goodness for Trevor and R&RA!” – (feedback from helpline caller)

If you have been helped by the R&RA please consider making a donation or becoming an R&RA member to help us continue this vital work. Thank you!

We rely on the loyalty of our members and the support of our generous donors to continue our work