Relatives & Residents Association

We support, inform and speak on behalf of older people in care


Contact the Helpline

Emma was just wonderful…

Thank goodness for Trevor and R&RA!

Despite the fact that I was half letting off steam/ half looking for advice, Emma listened patiently, offered quality advice, and was just wonderful from the very start. She is a credit to your operation.” – (feedback October 2016)


image He has made a very confusing matter clearer and given me important advice that will be able to be used moving forward with my Nan’s case. Thank goodness for Trevor and R&RA!” – (feedback July 2016)

Relatives often need a listening ear to cope with feelings of guilt about their inability to carry on caring. Many do not know where to get help in choosing or arranging care, whether at home or in a care home, or understanding the complicated rules about paying for care. Others may need support in adjusting to being in or needing care, or complaining about the quality of care they or their relative or friend is receiving.

The R&RA Helpline is here to help you with all these problems.

We pride ourselves on taking the time to listen and giving you the information and support you need to face these difficult changes and circumstances. We provide accurate, up-to-date information and guidance to help you make decisions.

If you can’t find the answer you are looking for in our Frequently Asked Questions, you can contact our Helpline by telephone, email or online form.



The Helpline is open from 9.30am – 1pm Monday to Friday

Tel: 020 7359 8136

Or use our Online contact form to seek help on any care issue at any time

View our Case Studies for an idea of the many ways the R&RA has been able to help people in the past and continues to do on a daily basis.



Please do not contact us by post until further notice.  Following government guidance, staff are working from home, which means we have limited access to our post.  We apologise for the inconvenience this may cause.

If you have been helped by the R&RA please consider making a donation or becoming an R&RA member to help us continue this vital work. Thank you!

We have no endowments or guaranteed funding so rely on the loyalty of our members and the support of our generous donors to continue our work

Keys to Care

Keys to Care

   Simple, expertly written good sense in a handy attractive format"

The R&RA's acclaimed practice guides for busy carers

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