Relatives & Residents Association

We support, inform and speak on behalf of older people in care


Coronavirus Hub

This hub brings together useful information about our work on coronavirus, including our campaign to End Isolation In Care. It does not contain medical advice. If you are worried that you or someone you support may be at risk, contact the NHS via the 111 online service. If the symptoms become severe, telephone the NHS support line on 111.

For media enquiries, please call 07385 290 059.


About R&RA and our Helpline

R&RA staff are working from home. The R&RA Helpline remains open as usual (by phone 9.30am-1pm and on Thursdays 6pm-8pm, and by email 9am-5pm). If you cannot get through on the phone, please leave us a message and we will get back to you.

Thank you for your patience if we take a little longer than usual to get back to you. Our helpline is incredibly busy at this challenging time – we are here for you and will get back to you as soon as we can.


Our work on COVID-19

R&RA are working to ensure the voices of people needing care are heard during this pandemic:

Support R&RA

R&RA’s services have never been more in demand. Calls to the R&RA Helpline have increased and we expect demand to continue to rise. At the same time, our income has dropped by 70%. We are determined to keep the R&RA Helpline open and operating remotely, to be there for older people and their families across the country. Please consider donating to us at this challenging time, by clicking here.


020 7359 8136

Open 9.30am-1pm Mon-Fri and Thursdays 6-8pm

We take the time to listen

Our Helpline advisers are real experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

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