Relatives & Residents Association

We support, inform and speak on behalf of older people in care


Keys to Care

The R&RA’s Keys to Care series

Resource packs that open up encouraging and confidence-building support for staff and relatives in the front line of caring for older people.

Keep your Keys to Care with you in the way that suits you best.

The Keys
: the classic set of 12 cards on a keyring to slip in your pocket. What to think about, ask and do to help you give good care.
imageKeynotes: a matched set of 12 free 2-page PDFs each with the underpinning regulation, good practice examples and ideas on each topic.

imageThe App
: free for Apple and Android, gives you access to all the Keys to Care resources, plus further links to more.

: The Keys to Care in a real care setting – with a star resident who steals the show.

imageEvaluation: Independent assessment of the impact and value of the Keys to Care.


020 7359 8136

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We take the time to listen

Our Helpline advisers are real experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

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A vital cause

If you approve of what we do or have been helped by the R&RA please consider making a donation or becoming an R&RA member to help us continue this vital work. Thank you!

We have no endowments or guaranteed funding so rely on the loyalty of our members and the support of our generous donors to continue our work.