Relatives & Residents Association

We support, inform and speak on behalf of older people in care

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A year on: end rights crisis in care

23 March 2021: The anniversary of the first COVID-19 national lockdown is a time to reflect on what has passed and remember the people no longer with us. The scale of death is heart-breaking; each statistic a life lost, a family grieving.   A year into the pandemic, we also call on the Government to […] Read More...

Older people’s rights breached by DNRs

Blanket and inappropriate use of Do Not Attempt Cardiopulmonary Resuscitation (DNR) orders breached the rights of care users at the start of the pandemic, a Care Quality Commission report has found. The number of older and disabled people having notices placed on them increased dramatically during the past year. In nursing homes the number of DNRs rose […] Read More...

Become a trustee of R&RA

Help us protect older people’s rights   The Relatives & Residents Association (R&RA) champions the rights of older people needing care in England. We provide advice, support and information to empower older people, their families and friends via our helpline, and we campaign to protect their rights and improve the quality of care services. Our […] Read More...

A week of broken promises

15 March 2021: It is now a week since new guidance on visiting came into effect. From what we are hearing on our helpline, the Government’s promise of reuniting families has not become a reality for too many older people. From blanket bans to restrictive rules, below we summarise some of the barriers families have […] Read More...

Care lock-in

It seems it is one step forward, two steps back in ending isolation in care. We saw a cautious step forward this week with new guidance permitting face-to-face visits in care homes. But now Government guidance on visits out of care homes takes us backwards in the most appalling way, by specifically excluding older people: […] Read More...

Guidance disappoints, again

5 March 2021: R&RA is disappointed by new guidance on visiting published yesterday by the Government. It doesn’t go nearly far enough to provide older people with the support needed to protect their wellbeing, or to make sure meaningful visits become a reality. We have been campaigning to end isolation in care and for clear […] Read More...

Budget neglects social care

3 March 2021: The social care sector has been completely overlooked by the Chancellor in his budget statement today. This is an insult to older people needing care and their families. Our helpline hears every day from people relying on vital care services who already feel neglected and left behind by the Government. The sector […] Read More...

Compliance with visiting guidance must be monitored

25 February: R&RA has urged the Care Quality Commission to be far more rigorous in helping to end isolation in care. Following a meeting with Kate Terroni, the Chief Inspector of Adult Social Care, we called on the regulator to take a proactive role in monitoring care homes’ compliance with visiting guidance.   It is […] Read More...

Residents to be reunited with essential caregivers

22 February: R&RA welcomes the Prime Minister’s commitment today to reconnect residents with essential caregivers from 8 March as part of the roadmap to ease lockdown restrictions. After a year of isolation, this is urgently needed to reinstate the vital support family/friends provide and protect older people’s wellbeing and rights. Our helpline hears daily from […] Read More...

First step to end isolation in care

20 February 2021: R&RA welcome the Government’s commitment to end isolation in care and start reopening care homes as part of the roadmap out of lockdown. After a year of isolation, having a devastating impact on older people, this is urgently needed. R&RA has been campaigning to End Isolation In Care and wrote to the […] Read More...

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020 7359 8136

Open 9.30am-1pm Mon-Fri

We take the time to listen

Our Helpline advisers are real experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

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