• Who We Are

    wHO wE are

    The Relatives & Residents Association exists for older people needing, or living in, residential care and the families and friends left behind at home.

  • What We Do

    WHAT WE DO

    We are here to support and inform residents, families and friends to find out all they need to know about residential care and to help them if things go wrong. Additionally, we speak out on behalf of a sector who cannot always speak out for themselves.

  • Helpline

    our helpline

    We offer information, comfort and support via a daily helpline. We take the time to listen and give whatever support is needed.

  • Influencing Policy & Influence

    influencing policy & practice

    We take note of your concerns and relay them to the people who can make changes. We send out potent messages and push for improvements for the benefit of vulnerable older people in care.

9 April 2013

Care Home Residents Sent to A&E Alone

Chair of R&RA, Judy Downey, comments on today's article in the Guardian newspaper which states that care homes are increasingly leaving residents with dementia on their own in hospital. According to research by the Alzheimer Society 80% of all care-home residents are confused about why they are there, with no one to advocate for them, get them a cup of tea or take them to the loo.

...People are in care homes because they need personal care,
and looking after them when they go to hospital is an intrinsic part of the duty of care...


Read full Guardian article here 

22 March 2013

Nuffield Publishes its Report on Ratings

The Nuffield Trust published its report on ratings: 'Ratings providers for quality: a policy worth pursuing?
This report was commissioned by the Secretary of State to consider whether 'Ofsted-style' performance ratings should be provided for hospitals, general practices, care homes and other adult social care providers.
Their report suggested that such a system might be more useful for care homes but needed to be based on a range of indicators. They concluded that: "A rating by itself is unlikely to be useful in spotting lapses in the quality of care, particularly for services within complex providers".
Its recommendations were balanced by a number of caveats.

...without a proper trained and supported inspector workforce,
with appropriate expertise and regular, preferably twice yearly, inspections
the reports would continue to lack consistency, credibility and reliability...

Read R&RA's full response here
Further information on Nuffield Trust here

 

 

Our Campaigns and Projects

  • CQC Not Working CampaignIS CQC WORKING?

    Time running out for older people at risk in care

    The Relatives & Residents Association is calling on the government to make urgent changes to the Care Quality Commission – the body responsible for regulating care homes for older people. We want to see a complete change in he way this organisation works and protects older people in care homes.

  • Tell Us About Your Care HomeTELL US ABOUT YOUR CARE HOME

    We are working with the Care Quality Commission (CQC) to help relatives' voices to be heard. We are looking at how calls to our helpline can inform CQC and help them protect residents. During the pilot, anyone contacting us who is worried about quality of care will have their information passed immediately to CQC. In turn, CQC will update us with any action they take.