• Who We Are

    wHO wE are

    The Relatives & Residents Association exists for older people needing, or living in, residential care and the families and friends left behind at home.

  • What We Do

    WHAT WE DO

    We are here to support and inform residents, families and friends to find out all they need to know about residential care and to help them if things go wrong. Additionally, we speak out on behalf of a sector who cannot always speak out for themselves.

  • Helpline

    our helpline

    We offer information, comfort and support via a daily helpline. We take the time to listen and give whatever support is needed.

  • Influencing Policy & Influence

    influencing policy & practice

    We take note of your concerns and relay them to the people who can make changes. We send out potent messages and push for improvements for the benefit of vulnerable older people in care.

10 December 2014

CARE HOME CLOSURE - SHOULD FAMILIES HAVE BEEN GIVEN MORE NOTICE?

Reports that an eighty-five year old man has died less than forty-eight hours after being moved out of a care home, which was closed suddenly by the regulator (CQC), have caused serious concerns. It is also alleged that twenty-five residents were wrapped in blankets by the front door before being taken to their new home.

...if you look at the inspection reports over the last few years the previous regulator was inspecting every six months and then every three months between 2009 and 2010. The new regulator then didn't inspect it for over twenty months until February 2012...

Judy Downey, Chair, R&RA

Read news story here

Listen to feature on BBC Radio London and full statement from Judy Downey here
(02.50 into programme until first week of January 2015)


1 December 2014

SHOULD DEMENTIA BE CLASSED AS A TERMINAL ILLNESS?

New report exposes barriers preventing some people with dementia from accessing high quality end of life care  

...I’m not sure that whether you class it as a terminal illness matters as much as the way that people are treated and the kind of expertise that they are allowed...

...the sad thing is that an awful lot of people now, who are classified as having Alzheimer’s or dementia, are expected to live at home with it because there aren’t the budgets in their local authorities to pay for it... 

Judy Downey, Chair, R&RA

Listen to debate on BBC Radio London with full statement from Judy Downey here
(01.13.40 into programme until end of December 2014) 

You can view executive summary of new report from Marie Curie and Alzheimer's Society here  


Our Campaigns and Projects

  • CQC Not Working CampaignIS CQC WORKING?

    Time running out for older people at risk in care

    The Relatives & Residents Association is calling on the government to make urgent changes to the Care Quality Commission – the body responsible for regulating care homes for older people. We want to see a complete change in he way this organisation works and protects older people in care homes.

  • CARE HOME ACCOUNTABILITYCARE HOME ACCOUNTABILITY

    call FOR Government to make providers accountable

    We want to see new regulations which will ensure that organisations pay sufficient attention to the safety and welfare of their residents. We also want to see registrations which will ensure that owners and managers can no longer absolve themselves when failures occur.

  • Tell Us About Your Care Home

    TELL US ABOUT YOUR CARE HOME

    We are working with the Care Quality Commission (CQC) to help relatives' voices to be heard. We are looking at how calls to our helpline can inform CQC and help them protect residents. During the pilot, anyone contacting us who is worried about quality of care will have their information passed immediately to CQC. In turn, CQC will update us with any action they take.