• Who We Are

    wHO wE are

    The Relatives & Residents Association exists for older people needing, or living in, residential care and the families and friends left behind at home.

  • What We Do

    WHAT WE DO

    We are here to support and inform residents, families and friends to find out all they need to know about residential care and to help them if things go wrong. Additionally, we speak out on behalf of a sector who cannot always speak out for themselves.

  • Helpline

    our helpline

    We offer information, comfort and support via a daily helpline. We take the time to listen and give whatever support is needed.

  • Influencing Policy & Influence

    influencing policy & practice

    We take note of your concerns and relay them to the people who can make changes. We send out potent messages and push for improvements for the benefit of vulnerable older people in care.

29 January 2016

YOU AND YOURS TODAY

Listen to two relatives discussing their despair about appalling responses to complaints about care homes.

Asked to comment, Judy Downey, Chair of R&RA said CQC must change their stance on complaints, while Andrea Sutcliffe, CQC's Chief Inspector of Adult Social Care, stressed the home's responsibility to put things right.

Listen to the programme here …

29 January 2016

YOUR RIGHTS IN A CARE HOME

See the R&RA's first fact sheet of 2016 covering what every resident, every relative and every care worker, manager and commissioner needs to know about a resident's rights in care.

This summary tells you some key things Parliament has decided must happen in care.

If you're worried about what's happening in a care home, tell us and we'll try to help.

Read more here ...

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Our Campaigns and Projects

  • CQC Not Working CampaignIS CQC WORKING?

    Time running out for older people at risk in care

    The Relatives & Residents Association is calling on the government to make urgent changes to the Care Quality Commission – the body responsible for regulating care homes for older people. We want to see a complete change in he way this organisation works and protects older people in care homes.

  • CARE HOME ACCOUNTABILITYCARE HOME ACCOUNTABILITY

    call FOR Government to make providers accountable

    We want to see new regulations which will ensure that organisations pay sufficient attention to the safety and welfare of their residents. We also want to see registrations which will ensure that owners and managers can no longer absolve themselves when failures occur.

  • Tell Us About Your Care Home

    TELL US ABOUT YOUR CARE HOME

    We are working with the Care Quality Commission (CQC) to help relatives' voices to be heard. We are looking at how calls to our helpline can inform CQC and help them protect residents. During the pilot, anyone contacting us who is worried about quality of care will have their information passed immediately to CQC. In turn, CQC will update us with any action they take.

HOW THE HELPLINE MAKES A DIFFERENCE

Below are examples of recent feedback 


“Thanks as always for all your time on the matter with my mother - you have both been an absolute godsend.  My mother would not be as comfortable as she is, living closer to me, without all the time you both have taken in advising, comforting when things have been so dreadful.

God bless you.

Kind regards, Tony Harris” 


“Thank you - this is the best and most relevant information I have received after many calls to many differing organisations, valiant and valuable though they have been.

Wendy Smith”