• Who We Are

    wHO wE are

    The Relatives & Residents Association exists for older people needing, or living in, residential care and the families and friends left behind at home.

  • What We Do

    WHAT WE DO

    We are here to support and inform residents, families and friends to find out all they need to know about residential care and to help them if things go wrong. Additionally, we speak out on behalf of a sector who cannot always speak out for themselves.

  • Helpline

    our helpline

    We offer information, comfort and support via a daily helpline. We take the time to listen and give whatever support is needed.

  • Influencing Policy & Influence

    influencing policy & practice

    We take note of your concerns and relay them to the people who can make changes. We send out potent messages and push for improvements for the benefit of vulnerable older people in care.

6 November 2014

NEW GOVERNMENT COMMITMENT ON DELETED REGULATIONS

The Government health spokesman in the House of Lords made a commitment that they will be taking action on our concerns and gave reassurances that they will be properly addressed in the Government's new proposals.

In a full House of Lords debate last night the Under-Secretary of State for the Department of Health acknowledged our concerns regarding the new care home regulations (brought to the debate by Labour peer, Lord Hunt) and pledged to bring them to the active attention of the regulator for inclusion in their new guidance for care homes.

Said Government peer, Lord Howe ...If noble Lords are in any doubt or have anxiety after this debate and after what I have said, I assure them that I would be happy to feed in the concerns which have been raised this evening in the context of the guidance that is now in preparation...

23 October 2014

FULL DEBATE ON DELETED CARE HOME REGULATIONS
NOW TO BE SCHEDULED IN THE HOUSE OF LORDS

THANK YOU TO ALL OUR SUPPORTERS

The Grand Committee debate on the implementation of the watered down Regulations, due to take place today, has been cancelled in favour of a full House of Lords debate. The Regulations will directly affect the quality of life of older people in care.

Last week we lobbied MPs, Peers and media, following our letters earlier this year deploring these unacceptable proposals, which no longer require providers to tell residents and relatives about the complaints procedures; give residents a choice of food and drink or have to plan for and have emergency procedures in place.

We also sent a campaign alert to all our members and friends. Many of you responded by writing to your own MP and we would like to thank you all for your overwhelming support.


Our Campaigns and Projects

  • CQC Not Working CampaignIS CQC WORKING?

    Time running out for older people at risk in care

    The Relatives & Residents Association is calling on the government to make urgent changes to the Care Quality Commission – the body responsible for regulating care homes for older people. We want to see a complete change in he way this organisation works and protects older people in care homes.

  • CARE HOME ACCOUNTABILITYCARE HOME ACCOUNTABILITY

    call FOR Government to make providers accountable

    We want to see new regulations which will ensure that organisations pay sufficient attention to the safety and welfare of their residents. We also want to see registrations which will ensure that owners and managers can no longer absolve themselves when failures occur.

  • Tell Us About Your Care Home

    TELL US ABOUT YOUR CARE HOME

    We are working with the Care Quality Commission (CQC) to help relatives' voices to be heard. We are looking at how calls to our helpline can inform CQC and help them protect residents. During the pilot, anyone contacting us who is worried about quality of care will have their information passed immediately to CQC. In turn, CQC will update us with any action they take.