• Who We Are

    wHO wE are

    The Relatives & Residents Association exists for older people needing, or living in, residential care and the families and friends left behind at home.

  • What We Do


    We are here to support and inform residents, families and friends to find out all they need to know about residential care and to help them if things go wrong. Additionally, we speak out on behalf of a sector who cannot always speak out for themselves.

  • Helpline

    our helpline

    We offer information, comfort and support via a daily helpline. We take the time to listen and give whatever support is needed.

  • Influencing Policy & Influence

    influencing policy & practice

    We take note of your concerns and relay them to the people who can make changes. We send out potent messages and push for improvements for the benefit of vulnerable older people in care.

21 July 2016

Come and Support the R&RA
at the
Alternative Summer Exhibition
on Friday 22nd July

are showcasing an
of drawings, paintings, prints and photographs in 


88 Tavistock Place London
  to raise funds for the R&RA

Launch night is this Friday 22 July 6.30 pm to 9.30 pm

The profits will go to the Relatives & Residents Association.

Tickets are only £10 per person and includes nibbles and glass of wine. Other refreshments will be available to purchase.   Everyone is welcome.  So  come along for a fun night out, bring friends, family or colleagues and see some wonderful work by a variety of amateur and professional artists.  All the work can be purchased, so you may just find that perfect art piece at a bargain price, all while supporting a great cause! 

Don't forget to spread the word, forward this onto your family, friends and colleagues.  

To purchase tickets, please contact the Black Olive Cooks on:
Tel: 020 7278 1887 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. "> This email address is being protected from spambots. You need JavaScript enabled to view it.

Or simply purchase on the door this Friday.

We really hope that you can come along and join us and would love to hear from you to know if you can.

Can't make it on Friday? Don't worry the exhibition continues until 19 August, so feel free to drop by.

Directions to the Lumen's Long Gallery can be found here and is just five minutes walk from Russell Square, Kings Cross or Euston stations.

7 July 2016



NICE’s new guidelines on Oral health for adults in care homes, to which we contributed, reinforces the messages in our sell-out publication,‘ Keep Smiling’.   Ever since our inception, the R&RA has campaigned for improved dental care in care homes for older people. We have continued to reinforce these crucial dental care messages in our latest Keys to Care resource.

Without proper training and supervision, which emphasises the lack of dignity and embarrassment with ill-fitting or damaged dentures, as well as the discomfort and pain often involved, staff cannot deliver good enough care.  Unless both commissioners and regulators take this new guidance seriously, little will change.

The guidelines emphasise that poor oral health care affects over 50% of residents and risks masking other serious health problems including cancer, heart and lung disease, and dementia.  Yet, despite its importance, it is a topic rarely highlighted or mentioned in CQC inspection reports. 

Judy Downey, Chair of R&RA says “it is good news that NICE have published these guidelines setting out clear lines of responsibility for such a crucial part of a person’s care and wellbeing. Let’s hope it makes a real difference.”

Read more about our Keys to Care and Keynotes resource 

Read the article here

Read NICE’s guidelines here

Our Campaigns and Projects

  • CQC Not Working CampaignIS CQC WORKING?

    Time running out for older people at risk in care

    The Relatives & Residents Association is calling on the government to make urgent changes to the Care Quality Commission – the body responsible for regulating care homes for older people. We want to see a complete change in he way this organisation works and protects older people in care homes.


    call FOR Government to make providers accountable

    We want to see new regulations which will ensure that organisations pay sufficient attention to the safety and welfare of their residents. We also want to see registrations which will ensure that owners and managers can no longer absolve themselves when failures occur.

  • Tell Us About Your Care Home


    We are working with the Care Quality Commission (CQC) to help relatives' voices to be heard. We are looking at how calls to our helpline can inform CQC and help them protect residents. During the project, anyone contacting us who is worried about quality of care will have their information passed immediately to CQC. In turn, CQC will update us with any action they take.


Below are examples of recent feedback 

“Thanks as always for all your time on the matter with my mother - you have both been an absolute godsend.  My mother would not be as comfortable as she is, living closer to me, without all the time you both have taken in advising, comforting when things have been so dreadful.

God bless you.

Kind regards, Tony Harris” 

“Thank you - this is the best and most relevant information I have received after many calls to many differing organisations, valiant and valuable though they have been.

Wendy Smith”