• Who We Are

    wHO wE are

    The Relatives & Residents Association exists for older people needing, or living in, residential care and the families and friends left behind at home.

  • What We Do


    We are here to support and inform residents, families and friends to find out all they need to know about residential care and to help them if things go wrong. Additionally, we speak out on behalf of a sector who cannot always speak out for themselves.

  • Helpline

    our helpline

    We offer information, comfort and support via a daily helpline. We take the time to listen and give whatever support is needed.

  • Influencing Policy & Influence

    influencing policy & practice

    We take note of your concerns and relay them to the people who can make changes. We send out potent messages and push for improvements for the benefit of vulnerable older people in care.

15 July 2014


NICE - The body that oversees NHS standards has set out draft guidance for hospitals in England, which suggests patient safety is at risk if a nurse has to care for more than eight people during daytime hours.

Sadly, no such advice is forthcoming from the Department of Health or the regulator (CQC) on similar guidance for care homes. 

Many hospital wards have trained doctors and nurses on duty some of the time and, often, older patients are those who have capacity and can speak up for themselves.

However, 80% of care home residents have some form of dementia and need help with all aspects of personal care and daily living. We call on the Department of Health to create a level playing field so that care home residents do not lose out.

...A constant refrain on our daily Helpline is that care assistants are over-burdened and too busy to spend enough time with residents. Guidance and preferably regulations on staff ratios in care homes could help make life a lot better for residents and those who care for them...

Judy Downey, Chair, R&RA

11 July 2014


On Thursday, 10th July, The Relatives & Residents Association (R&RA) hosted an invitation-only symposium in partnership with Ridouts Solicitors at the Royal College of Medicine.

Commissioners, lawyers, providers, regulators and relatives, together with union representatives and other key players, held an open and challenging debate on the possibilities and disadvantages of employing CCTV in care homes for older people. Jane Worroll, an R&RA member, whose mother's abuse was captured on CCTV and shown in a BBC Panorama programme, spoke movingly as a relative who had used both covert and overt CCTV in her mother's different nursing homes. 

Jane emphasised how its overt use had not only highlighted both poor and good practice but had also helped to encourage better discussion and management of practice by the care home itself.

The R&RA will be carrying out a survey of other relatives with a view to providing further guidance and leadership in this area of policy.

...How sad that there is still so much mistrust where care homes for older people are concerned. But, until care homes are properly managed and fully staffed with trained and supported workers and the regulator takes complaints seriously and inspects with greater frequency, we shall continue to look for systems which will give families the confidence they crave...

Judy Downey, Chair, R&RA

Further details to follow soon

Our Campaigns and Projects

  • CQC Not Working CampaignIS CQC WORKING?

    Time running out for older people at risk in care

    The Relatives & Residents Association is calling on the government to make urgent changes to the Care Quality Commission – the body responsible for regulating care homes for older people. We want to see a complete change in he way this organisation works and protects older people in care homes.


    call FOR Government to make providers accountable

    We want to see new regulations which will ensure that organisations pay sufficient attention to the safety and welfare of their residents. We also want to see registrations which will ensure that owners and managers can no longer absolve themselves when failures occur.

  • Tell Us About Your Care Home


    We are working with the Care Quality Commission (CQC) to help relatives' voices to be heard. We are looking at how calls to our helpline can inform CQC and help them protect residents. During the pilot, anyone contacting us who is worried about quality of care will have their information passed immediately to CQC. In turn, CQC will update us with any action they take.