• Who We Are

    wHO wE are

    The Relatives & Residents Association exists for older people needing, or living in, residential care and the families and friends left behind at home.

  • What We Do


    We are here to support and inform residents, families and friends to find out all they need to know about residential care and to help them if things go wrong. Additionally, we speak out on behalf of a sector who cannot always speak out for themselves.

  • Helpline

    our helpline

    We offer information, comfort and support via a daily helpline. We take the time to listen and give whatever support is needed.

  • Influencing Policy & Influence

    influencing policy & practice

    We take note of your concerns and relay them to the people who can make changes. We send out potent messages and push for improvements for the benefit of vulnerable older people in care.

Support our call for changes making care home owners
and providers fully accountable

Support our petition calling for change

The Relatives & Residents Association is calling for the reinstatement of monthly checks by care providers for older people, which will force them to ensure that their businesses are being ethically run. We want to see legislation which will guarantee that home owners are not able to distance themselves when things go wrong and will be called to account when staff are convicted for abuse. We believe new regulations are urgently needed to make providers fully accountable for the health, safety and dignity of their residents.

We are calling for the reinstatement of regulations requiring that providers:

  • inspect their care homes monthly to check the standard of care provided;
  • report their findings to the regulator, the manager of the home and company directors;
  • ensure quality of care is improved when care is of a poor standard.
We want robust regulations that ensure the regulator, the Care Quality Commission, has the power to:
  • Impose serious penalties for carrying on a care home without a registered manager.

19 March 2014


R&RA sends evidence to the Health Select Committee on continuing chaos of care home complaints and concerns about safeguarding practice 

...It is not helpful that the CQC website continues to give bewildering messages
to those wishing to raise their concerns...

Read our full submission to the Health Select Committee here

 17 March 2014






The Dutch Church, Austin Friars, London, EC2N 2HA

on Friday, 4 April 2014

Silverline founder Esther Rantzen to give the keynote speech at this major event. Also speaking CQC's Chief Inspector of Adult Social Care, Andrea Sutcliffe and consultant geriatrician, Professor Finbarr Martin. See conference programme here

We shall also be launching our latest production the Keynotes which expand and develop the 
Keys to CareThe Keynotes give more context as well as recent research and good practice examples, plus references to the governing regulations. This is all contained in two sides of A4 beautifully designed and easily downloadable and free from our website.

Please complete and return this RSVP form, or telephone/email us with your details at the email address below.    

Places still available at this free event
 To reserve your place please call 020 7359 8148 or email This email address is being protected from spambots. You need JavaScript enabled to view it.  

Our Campaigns and Projects

  • CQC Not Working CampaignIS CQC WORKING?

    Time running out for older people at risk in care

    The Relatives & Residents Association is calling on the government to make urgent changes to the Care Quality Commission – the body responsible for regulating care homes for older people. We want to see a complete change in he way this organisation works and protects older people in care homes.

  • Tell Us About Your Care HomeTELL US ABOUT YOUR CARE HOME

    We are working with the Care Quality Commission (CQC) to help relatives' voices to be heard. We are looking at how calls to our helpline can inform CQC and help them protect residents. During the pilot, anyone contacting us who is worried about quality of care will have their information passed immediately to CQC. In turn, CQC will update us with any action they take.