• Who We Are

    wHO wE are

    The Relatives & Residents Association exists for older people needing, or living in, residential care and the families and friends left behind at home.

  • What We Do


    We are here to support and inform residents, families and friends to find out all they need to know about residential care and to help them if things go wrong. Additionally, we speak out on behalf of a sector who cannot always speak out for themselves.

  • Helpline

    our helpline

    We offer information, comfort and support via a daily helpline. We take the time to listen and give whatever support is needed.

  • Influencing Policy & Influence

    influencing policy & practice

    We take note of your concerns and relay them to the people who can make changes. We send out potent messages and push for improvements for the benefit of vulnerable older people in care.

1 April 2016


CQC's 'Shaping the Future' consultation document implies that they plan to carry out a reduced number of inspections of care homes.  R&RA consider that these 'proposals' could be disastrous for older people in care homes.

We have previously voiced our concerns at the current unsatisfactory scheduling of inspections where CQC can take two years or more to inspect a home.  There is no room for complacency with just 1% of care homes rated as 'outstanding' and 40% rated as 'requiring improvement' or 'inadequate', we need more not less rigorous monitoring by inspectors to encourage higher standards for residents.

Sadly, many older people are likely to be in homes without ever having their care inspected or poor care being detected.  Reducing inspections further will put many people at greater risk at a time when older people in care are older and frailer than ever.

Judy Downey, Chair of R&RA, said:

"Care homes for older people are very different from other services inspected by CQC.  People in care homes are often more isolated, more dependent and often totally reliant on those that care for them.  They rarely return home.  We need better and more frequent inspections to ensure older people receive good, high quality and safe care at the end of their lives."

See R&RA's Response to CQC's 'Shaping the Future' consultation here ...

4 March 2016


The independent evaluation by the University of Worcester's Association for Dementia Studies of the Keys to Care resource gives it top marks.

The report highlighted its popularity with care workers, its flexibility and its uniqueness.  Care workers said the Keys helped them feel more confident and would recommend them.

Read for yourself here ...

Our Campaigns and Projects

  • CQC Not Working CampaignIS CQC WORKING?

    Time running out for older people at risk in care

    The Relatives & Residents Association is calling on the government to make urgent changes to the Care Quality Commission – the body responsible for regulating care homes for older people. We want to see a complete change in he way this organisation works and protects older people in care homes.


    call FOR Government to make providers accountable

    We want to see new regulations which will ensure that organisations pay sufficient attention to the safety and welfare of their residents. We also want to see registrations which will ensure that owners and managers can no longer absolve themselves when failures occur.

  • Tell Us About Your Care Home


    We are working with the Care Quality Commission (CQC) to help relatives' voices to be heard. We are looking at how calls to our helpline can inform CQC and help them protect residents. During the project, anyone contacting us who is worried about quality of care will have their information passed immediately to CQC. In turn, CQC will update us with any action they take.


Below are examples of recent feedback 

“Thanks as always for all your time on the matter with my mother - you have both been an absolute godsend.  My mother would not be as comfortable as she is, living closer to me, without all the time you both have taken in advising, comforting when things have been so dreadful.

God bless you.

Kind regards, Tony Harris” 

“Thank you - this is the best and most relevant information I have received after many calls to many differing organisations, valiant and valuable though they have been.

Wendy Smith”