• Who We Are

    wHO wE are

    The Relatives & Residents Association exists for older people needing, or living in, residential care and the families and friends left behind at home.

  • What We Do


    We are here to support and inform residents, families and friends to find out all they need to know about residential care and to help them if things go wrong. Additionally, we speak out on behalf of a sector who cannot always speak out for themselves.

  • Helpline

    our helpline

    We offer information, comfort and support via a daily helpline. We take the time to listen and give whatever support is needed.

  • Influencing Policy & Influence

    influencing policy & practice

    We take note of your concerns and relay them to the people who can make changes. We send out potent messages and push for improvements for the benefit of vulnerable older people in care.

13 October 2014


New government proposals will see a further weakening of the care home regulations - the governing rules which dictate how a care home must operate.

The regulations, which set out the duties and obligations of care providers, had already been diluted in 2009 when regulations specific to care homes for older people were replaced with a generic set of rules covering a wider range of services. The new proposals, to be debated in the House of Commons this week, will see more regulations scrapped which will mean the following:

  • The home is no longer required to tell the resident about complaints procedures - current Regulation 19 (1) (2)
  • The home is no longer required to plan for and have emergency procedures in place - current Regulation 9 (2)
  • The home is no longer required to give the resident a choice of food - current Regulation 14 (2)
Earlier this year we wrote to government ministers condemning these new "lighter touch" regulations and calling for the reinstatement of tougher rules. Today we are calling again on Parliament to ask that the regulations, which are there to protect older people in care, are strengthened not watered down further.

Read a list of the current regulations with some of the proposed deletions here
Read R&RA's earlier letter to government ministers here

7 October 2014


Is it time now for us to be placing CCTV in care homes for the elderly? What would be the implications? How big would be the impact and on whom?

Earlier this year saw our symposium bringing together key players to debate whether or not care homes for older people should be using CCTV. Despite many care homes providing an excellent service we continue to hear shocking stories of elderly residents being neglected and horribly abused.

In the coming months we shall be releasing our report on this highly sensitive issue comparing covert and overt CCTV and considering the implications on all concerned. In the meantime this week Chair of R&RA, Judy Downey, spoke out on BBC Radio Merseyside.

...Let's be open and honest about what we're doing. Let everybody know that it's being done and let it be an open discussion...

Judy Downey, Chair, R&RA

Listen to Judy Downey's interview on BBC Radio Merseyside here

Our Campaigns and Projects

  • CQC Not Working CampaignIS CQC WORKING?

    Time running out for older people at risk in care

    The Relatives & Residents Association is calling on the government to make urgent changes to the Care Quality Commission – the body responsible for regulating care homes for older people. We want to see a complete change in he way this organisation works and protects older people in care homes.


    call FOR Government to make providers accountable

    We want to see new regulations which will ensure that organisations pay sufficient attention to the safety and welfare of their residents. We also want to see registrations which will ensure that owners and managers can no longer absolve themselves when failures occur.

  • Tell Us About Your Care Home


    We are working with the Care Quality Commission (CQC) to help relatives' voices to be heard. We are looking at how calls to our helpline can inform CQC and help them protect residents. During the pilot, anyone contacting us who is worried about quality of care will have their information passed immediately to CQC. In turn, CQC will update us with any action they take.