Relatives & Residents Association

We support, inform and speak on behalf of older people in care


Welcome to the R&RA

The Relatives & Residents Association is the national charity for older people needing care and the relatives and friends who help them cope.

We are here to support and inform residents, families and friends to find out all they need to know about care and to help them if things go wrong.

We speak out on behalf of a sector who cannot always speak out for themselves. Our knowledge and experience of the care system means that when we do, our voice is listened to.

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Coronavirus Hub


This hub brings together useful information about coping with coronavirus for older people and their relatives and friends.

As a result of coronavirus, calls to the R&RA Helpline have increased but our income has dropped by 70%. Please consider donating to us at this challenging time.



Our Helpline

We take the time to listen

Our Helpline advisers are experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

Coronavirus update: our helpline is busier than normal so it may take us a little longer to answer the phone. If you can’t get through, please leave a message and we will call you back. Thank you for your patience at this challenging time.

Helpline: 020 7359 8136

Open Monday to Friday 9.30am to 1pm.

Alternatively, you can email us at or via the link below.

Contact the Helpline

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Keys to Care

Keys to Care

   Simple, expertly written good sense in a handy attractive format"

The R&RA's acclaimed practice guides for busy carers

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A vital cause

If you approve of what we do or have been helped by the R&RA please consider making a donation or becoming an R&RA member to help us continue this vital work. Thank you!

We have no endowments or guaranteed funding so rely on the loyalty of our members and the support of our generous donors to continue our work.

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