• Who We Are

    wHO wE are

    The Relatives & Residents Association exists for older people needing, or living in, residential care and the families and friends left behind at home.

  • What We Do


    We are here to support and inform residents, families and friends to find out all they need to know about residential care and to help them if things go wrong. Additionally, we speak out on behalf of a sector who cannot always speak out for themselves.

  • Helpline

    our helpline

    We offer information, comfort and support via a daily helpline. We take the time to listen and give whatever support is needed.

  • Influencing Policy & Influence

    influencing policy & practice

    We take note of your concerns and relay them to the people who can make changes. We send out potent messages and push for improvements for the benefit of vulnerable older people in care.

24 June 2016


The outcome of the EU referendum may well present new challenges for relatives and residents, as well as for all current and potential users of care services.  If, as widely predicted, some kind of economic recession follows this result, it will be necessary, more than ever, to protect our fragile and inadequately resourced service provision for older people. 

Varying pledges about the NHS dominated the recent debate, however the social care budget hardly featured.  We can only hope that the much promised ‘savings’ will enhance and develop social care services and ensure that high quality care will henceforward be delivered by properly rewarded, trained and skilled staff.

We live in hope.

20 June 2016


The R&RA has had an eventful June so far.  We had a stall at the busy Alzheimer’s Fair in Olympia on 10 and 11 June.  We had  four R&RA  representatives available each day, who were able to meet new and old friends wanting help and support,.  We were also able to spread the word wider about our Keys to Care resource. It was also good to welcome those who came to tell us what a brilliant service they had received from us.  All very pleasing.  

We followed this up last week, again with a strong presence at the inspiring Pensioners’ Parliament in Blackpool. Judy Downey, Chair, gave one of the keynote speeches about our work at the opening plenary event.

Once again, we had several R&RA representatives on our stall on each of the first two days, together with a constant flow of delegates who were helped with their many and complex queries and questions.

Last week we also met Alistair Burt, Minister for Social Care, in the Department of Health with colleagues, to discuss the thorny matter of complaints with him, once again.

The saga continues.

Our Campaigns and Projects

  • CQC Not Working CampaignIS CQC WORKING?

    Time running out for older people at risk in care

    The Relatives & Residents Association is calling on the government to make urgent changes to the Care Quality Commission – the body responsible for regulating care homes for older people. We want to see a complete change in he way this organisation works and protects older people in care homes.


    call FOR Government to make providers accountable

    We want to see new regulations which will ensure that organisations pay sufficient attention to the safety and welfare of their residents. We also want to see registrations which will ensure that owners and managers can no longer absolve themselves when failures occur.

  • Tell Us About Your Care Home


    We are working with the Care Quality Commission (CQC) to help relatives' voices to be heard. We are looking at how calls to our helpline can inform CQC and help them protect residents. During the project, anyone contacting us who is worried about quality of care will have their information passed immediately to CQC. In turn, CQC will update us with any action they take.


Below are examples of recent feedback 

“Thanks as always for all your time on the matter with my mother - you have both been an absolute godsend.  My mother would not be as comfortable as she is, living closer to me, without all the time you both have taken in advising, comforting when things have been so dreadful.

God bless you.

Kind regards, Tony Harris” 

“Thank you - this is the best and most relevant information I have received after many calls to many differing organisations, valiant and valuable though they have been.

Wendy Smith”