Emma was just wonderful…
Thank goodness for Trevor and R&RA!
Despite the fact that I was half letting off steam/ half looking for advice, Emma listened patiently, offered quality advice, and was just wonderful from the very start. She is a credit to your operation.” – (feedback October 2016)
He has made a very confusing matter clearer and given me important advice that will be able to be used moving forward with my Nan’s case. Thank goodness for Trevor and R&RA!” – (feedback July 2016)
Relatives often need a listening ear to cope with feelings of guilt about their inability to carry on caring. Many do not know where to get help in choosing a care home or understanding the complicated rules about paying for care. Others may need support in adjusting to being in care, or complaining about the quality of care they or their relative or friend is receiving.
The R&RA Helpline is here to help you with all these problems.
We pride ourselves on taking the time to listen and give you the information and support you need to face these difficult changes and circumstances. We provide accurate, up-to-date information as well as comfort and guidance to help you with the decisions you have to face.
If you can’t find the answer you are looking for in our Frequently Asked Questions, you can call us, email or write in on any of the following:
Helpline open 9.30am-4.30pm Monday to Friday – Tel: 020 7359 8136
Or use our Online contact form to seek help on any care issue at any time
or write to us at:
The Relatives & Residents Association
1 The Ivories
6-18 Northampton Street
View our Case Studies for an idea of the many ways the R&RA has been able to help people in the past and continues to do on a daily basis.
We have no endowments or guaranteed funding so rely on the loyalty of our members and the support of our generous donors to continue our work.