Relatives & Residents Association

We support, inform and speak on behalf of older people in care


Contact the Helpline

R&RA’s highly praised helpline offers information, advice and support on care issues affecting older people in England.

How to contact the R&RA Helpline:

Tel: 020 7359 8136 (9.30am – 1pm Monday to Friday, and 6-8pm Thursdays)


Online: web contact form

Webchat: use the pop-up box at the foot of this page

This is a confidential service. We will only share what you tell us with your consent, or if we believe you or someone else is at serious risk of harm. For more information please see our Privacy Notice.


Emma was just wonderful…

Thank goodness for Trevor and R&RA!

R&RA’s Helpline

Contact us about any issue affecting an older person needing care in England. People who find themselves having to deal with such things for the first time, perhaps arranging to help their relative move into care or raising concerns about the care they are already receiving, can often find the realities of the present-day “system” a shock: how little public provision there now is, and how hard it is for those fending for themselves to find reliable help or guidance.

Sympathetic, expert, confidential, impartial, and free, our helpline service is there to give you the one-to-one advice needed to support you through what can be a steep and unpleasant learning curve.

Our helpline staff are here to empower callers with the information they need to resolve their issues. Where this is not possible, or a greater level of support is required, we offer a more in-depth service which may include making calls or writing on a client’s behalf.



Due to coronavirus, R&RA staff are working from home. The R&RA Helpline remains open but we are operating it remotely. Therefore, it may take a little longer for us to answer your call, but if you cannot get through, please leave us a message. Thank you for your patience – we are here for you and will get back to you as soon as we can.

Despite the fact that I was half letting off steam/ half looking for advice, Emma listened patiently, offered quality advice, and was just wonderful from the very start. She is a credit to your operation.” – (feedback from helpline caller)


View our Case Studies for an idea of the many ways the R&RA has been able to help people in the past.

If you can’t find the answer you are looking for in our Frequently Asked Questions, get in touch with our Helpline.


image He has made a very confusing matter clearer and given me important advice that will be able to be used moving forward with my Nan’s case. Thank goodness for Trevor and R&RA!” – (feedback from helpline caller)

If you have been helped by the R&RA please consider making a donation or becoming an R&RA member to help us continue this vital work. Thank you!

We have no endowments or guaranteed funding so rely on the loyalty of our members and the support of our generous donors to continue our work

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