Relatives & Residents Association

We support, inform and speak on behalf of older people in care


Telling the truth – why care ratings matter

30 June 2017: Providers who don’t display their CQC rating conspicuously and legibly on their website or in their homes are committing a criminal offence. This has been a requirement of registration since April 2015 (Reg 20A of the 2014 Regulated Activities Regulations). CQC gives clear guidance about displaying ratings and even provides a ‘rating […] Read More...

Never again yet again?

20 June 2017: Last night’s ‘Dispatches’ about BUPA care homes on Channel 4 made tough viewing. Heartbreaking depictions of residents being treated without care, compassion or competence were harrowing to watch. The homes featured have had unsatisfactory CQC reports again and again. Whatever enforcement action has been undertaken has clearly failed the residents of Crawfords Walk and Perry Lock miserably. Light […] Read More...

Fire safety in care homes – more questions to answer

16 June 2017: The unbearable tragedy in North Kensington has inevitably brought with it reminders of the Rosepark care home fire in Scotland.  Due to negligence in fire safety management, 14 elderly dependent residents needlessly lost their lives in 2004. As a result of the subsequent inquiry, both the Scottish and Welsh devolved administrations now […] Read More...

Election manifestos – Caring enough about care?

1 June 2017: Much has been heard about the policies on paying for care from the different political Parties. This is a subject which worries and perplexes us all. However, another topic which deserves equal consideration is the quality of care available.  Yet despite warm words about older people and their care, this is an […] Read More...

Misleadingly positive?

Blog Post by Des Kelly OBE, R&RA Trustee April 14 2017: The mixed picture of the performance of care homes raises questions about the real drivers for change. The recent report on care home trading performance from Knight Frank (Care Home Trading Performance Index, February 2017) makes fascinating reading. The report, completed for the fifth consecutive […] Read More...

Complaints and concerns – an opportunity missed?

Blog Post by Des Kelly OBE, R&RA Trustee 3 March 2017:Opening the AGM and Annual Conference of the Relatives & Residents Association held on 28 February 2017 Judy Downey (Chair) spoke of the sometimes harrowing calls received by the R&RA Helpline. She highlighted the calls over the last 12 months with this summary:   Concerns […] Read More...

A warm thank you to all that attended…..

“LIVING WELL AND LOOKING GOOD”   The Relatives & Residents Association AGM and Conference on Tuesday 28 February 2017 took place at the DUTCH CHURCH Austin Friars London EC2N 2JA A fuller report of this stimulating conference will appear here soon With our range of specialist speakers we discussed the important role of care workers […] Read More...

Parental Responsibilities?

3 February 2017: “One of the things that has struck me is no one ever questions that we look after our children – that is obvious. No one says that is a caring responsibility, it is what we do…some of that logic and some of the way we think about that in terms the volume of […] Read More...

Horrific widespread abuse reported by nursing home staff

26 January 2017: The Nursing Times yesterday revealed the shocking details of a survey on the Abuse of residents in nursing homes: results of a staff questionnaire[1].   This stated that  88.5% of respondents (out of 207 recently appointed staff in five nursing homes) had seen or suspected  abuse by care workers and nursing staff.   We […] Read More...


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We take the time to listen

Our Helpline advisers are real experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

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Your Rights in a Care Home

New R&RA factsheet


Everyone involved in care needs to be aware of a resident's rights and see they are respected.


Our latest factsheet covers what you need to know.

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