Relatives & Residents Association

We support, inform and speak on behalf of older people in care

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CQC’s abdication of responsibility

26 May 2021: The Relatives & Residents Association has expressed disappointment and despair at the Care Quality Commission’s abdication of responsibility which has left older people in care at continued risk. In a letter exchange with the CQC, the charity had set out how older people needing care have been badly let down by the […] Read More...

Older people badly let down by CQC

The Relatives & Residents Association has expressed continued disappointment with the role the Care Quality Commission has taken during the pandemic. In a letter to the regulator, R&RA’s chair outlines how older people needing care have been badly let down by the CQC. As a human rights crisis unfolded in care – with isolation infringing […] Read More...

Disclaimers: pointless and damaging

12 May 2021: As care homes reopen to visitors, our helpline has heard about the concerning use of disclaimers. One relative got in touch about a disclaimer they had been asked to sign to confirm that they understood the risk of COVID-19 and would comply with infection control procedures but it also contained very broad, […] Read More...

Parliament calls for protection of residents rights

5 May 2021 In a hard-hitting report on visiting restrictions during the pandemic, the Joint Committee on Human Rights has echoed many of the calls in R&RA’s campaign to End Isolation In Care. It follows our evidence session with the Committee in which R&RA’s director highlighted the detrimental impact of a year of isolation and […] Read More...

Visits out: progress

1 May 2021: The Relatives & Residents Association (R&RA) welcomes the Government’s announcement that residents will no longer have to isolate for 14 days following visits out of their care home which take place outdoors. We are pleased the Government has listened to our calls, and those of families, to end the two week quarantine. […] Read More...

Reform urgently needed

The Relatives & Residents Association has signed an open letter to the Prime Minister calling for a ‘1948 moment’ for social care, to establish a long-term and sustainable future for the sector. The joint letter, signed by 28 organisations and Parliamentarians, recognises that the current system leaves many families struggling to survive as each year thousands […] Read More...

Lessons from Canada

Embracing essential caregivers for the benefit of residents, families and staff Samantha Peck, Executive Director, Family Councils Ontario Like in many other places around the world, COVID-19 has had a devastating impact on Ontario’s long-term care homes. As of April 8 2021, 3,755 care home residents and 11 home staff have died of COVID-19. In […] Read More...

Visits out of care homes

As the rest of the country enjoys the gradual easing of lockdown, older people in care have been left behind by the Government once again. Guidance by the Department of Health and Social Care imposes a blanket two week quarantine after each visit out of the care home. This is preventing residents from getting out […] Read More...

Essential Caregivers: info and support

Learn more about the role of an Essential Caregiver for care homes in England via our suite of resources   FAQs: read frequently asked questions about the role, based on what we hear via our helpline   Explainer: our summary of the role as outlined in the Government’s visiting guidance for England and your legal […] Read More...

Essential Caregiver: FAQs

         5 August 2021: We welcome the Government’s recognition of the central role Essential Caregivers play in the wellbeing of care home residents. Guidance permitting access to Essential Caregivers (from 8 March) followed our joint call for this, as a ‘first step’ to re-opening care homes.   We now call for urgent and united […] Read More...

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020 7359 8136

Open 9.30am-1pm Mon-Fri

We take the time to listen

Our Helpline advisers are real experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

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