Relatives & Residents Association

We support, inform and speak on behalf of older people in care

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End isolation in care

Updated 17 November: The continued isolation of older people in care is putting their human rights at risk. Eight months after care homes went into lockdown, many older people are still unable to see their family and friends. Inadequate guidance from the Government about visiting has kept many homes in lockdown and led to unworkable […] Read More...

Evidence to coronavirus inquiry

The Relatives & Residents Association gave evidence to the All Party Parliamentary Group on Coronavirus about the Government’s response to the pandemic. We raised concerns about the lack of understanding of the care sector at the top of Government, the lack of support for care users and staff, and the impact of lock-down and isolation. We […] Read More...

COVID-19 human rights inquiry

R&RA has submitted evidence to Parliament’s Joint Committee on Human Rights (JCHR) for their inquiry into the Government’s response to COVID-19. We expressed our concern and disappointment at the extent to which human rights have been undermined by the Government’s mismanagement of the pandemic. We told the inquiry that action was taken too late to protect […] Read More...

Guidance confuses yet again

28 July: After a month without any guidance on visiting in care homes in England, families and providers desperately needed clarity and leadership from Government. Unfortunately, the long-overdue guidance provides neither.   Guidance was urgently needed to set out the action homes should take to protect residents whose human rights are at risk and how […] Read More...

Paying for public protection

The Relatives & Residents Association is calling for PPE to be made available free of charge to care providers for all who need it: staff, residents and visitors. Lack of PPE and competition for it has meant that the most vulnerable suffer. Older people and those who look after them continue to be at the […] Read More...

There will be no winners from a ‘blame game’

Des Kelly OBE, R&RA Trustee, responds to the Prime Minister’s comment on care homes The backlash that has followed yesterday’s seemingly off-the-cuff remark by the Prime Minister that “too many care homes didn’t really follow procedures” relating to the COVID-19 crisis has been swift and strong – a ‘slap in the face to care workers’. It […] Read More...

Prime Minister’s comments on care

The Prime Minister’s comment that “too many care homes didn’t really follow the procedures” are disappointing, insensitive and demonstrate a lack of leadership. These words will be a slap in the face for those who have been working, often under intolerable circumstances, to manage the pandemic. Care staff needed support and leadership to ensure they […] Read More...

Connected by care, united by loss

Today we commemorate all the people who have lost their lives during the COVID-19 pandemic. The virus has had a devastating impact and many thousands of older people receiving care have passed away since the outbreak began. Whilst the daily statistics are a heart-breaking reminder of this loss, the personal stories beneath the numbers are […] Read More...

Managing the virus

View from a CEO of a medium size care home operator   Restricting visits to prevent spread We began planning for the pandemic back in late February. This included the obvious need to restrict movement in and out of our care homes in order to protect our residents. We considered from the beginning that while […] Read More...

More costs of COVID

An increasing number of local councils is facing the prospect of issuing Section 114 notices: a statutory requirement to make their impending bankruptcy publicly known. This has come about as a result of virus pressures on their spending and greatly increased demands for care and support services coupled with much reduced income from council tax, […] Read More...

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020 7359 8136

Open 9.30am-1pm Mon-Fri

We take the time to listen

Our Helpline advisers are real experts in the care field and happy to cope with referrals from other advice or befriending lines when more in-depth knowledge is needed.

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